Privacy Policy

Last updated: July 2026

Selocia respects your privacy. This Privacy Policy explains how Selocia collects, uses, and protects information when customers visit our website, place orders, contact us, or receive order-related messages from us.

1. Information We Collect

Selocia may collect information such as your name, phone number, WhatsApp number, delivery details, order details, payment method, and customer support messages.

2. How We Use Your Information

We use customer information to process orders, confirm purchases, arrange delivery, provide customer support, send order confirmation codes, send delivery updates, prevent fraud, and improve our service.

3. WhatsApp and Phone Communication

Selocia may use WhatsApp or phone communication to send order confirmation codes, delivery updates, order tracking links, and support messages related to customer orders.

By entering your WhatsApp number or phone number during checkout, you agree to receive messages from Selocia related to your order or account activity.

4. Marketing Messages

Selocia does not currently use WhatsApp for broad marketing campaigns. If we introduce promotional messages in the future, we will aim to provide customers with a clear way to opt in or opt out where applicable.

5. Sharing of Information

Selocia does not sell customer information. We may share limited information only when needed to complete an order, provide delivery, process communication, comply with legal requirements, or protect our business and customers.

6. Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, or loss. However, no online system can be guaranteed to be completely secure.

7. Order and Delivery Records

Selocia may keep order records, delivery records, customer communication records, and confirmation records to help manage customer service, delivery issues, returns, and business operations.

8. Customer Rights

Customers may contact Selocia to ask about their information, request corrections, or ask for support related to their orders or communication preferences.

9. Contact Us

Email: admin@selocia.com

Phone / WhatsApp: +592 619 3547